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For Companies At a Glance
- Tasks: Support hotel operations and ensure guest satisfaction during night shifts.
- Company: Join a rapidly growing hotel group with a vibrant team culture.
- Benefits: Special room rates, recognition schemes, meals on duty, and career progression.
- Why this job: Be part of a supportive community and develop your hospitality skills.
- Qualifications: No specific qualifications required, just a passion for guest care.
- Other info: Exciting opportunities for growth in a dynamic hospitality environment.
Overview
Be Yourself – Be a Bold Team Player– Be Leonardo
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
Responsibilities
- Be yourself!
- Along with your other colleagues in the Night team, take responsibility for the safety and security of the hotel and our guests
- Carry out regular Fire Walks each night
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
Benefits and Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- Regular celebrations and events, including Thank You Week and annual Employee Awards Celebration
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Why join us?
We look after our colleagues just as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional. Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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Casual Night Porter employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Night Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Leonardo brand and its values. This will help you show that you're genuinely interested in being part of the team and can help you stand out from the crowd.
✨Tip Number 2
Practice your guest interaction skills! As a Night Porter, you'll be dealing with guests regularly. Think about how you can make their experience memorable and practice those conversations. It’ll show you’re ready to deliver excellent guest care.
✨Tip Number 3
Be prepared for a busy role! The Night Porter position is all about multitasking and keeping things running smoothly. Think of examples from your past experiences where you've juggled multiple tasks successfully and be ready to share them.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Casual Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re looking for team players who can bring a vibrant energy to our hotel.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience you have in hospitality or customer service, and don’t forget to mention your attention to detail – it’s key for setting up those breakfast items perfectly!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at The Midland Hotel
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like guest interaction, safety protocols, and kitchen duties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
As a Night Porter, you'll be part of a vibrant team. Be ready to share examples of how you've worked well in teams before. Highlight your ability to support colleagues and contribute to a positive atmosphere, as this is key to maximising guest satisfaction.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a guest complaint or a safety issue. Think of examples from your past experiences where you demonstrated problem-solving skills and excellent guest care. This will show that you can think on your feet and prioritise guest satisfaction.
✨Dress the Part and Bring Your Personality
While it's important to look professional, don’t forget to let your personality shine through! Dress smartly but comfortably, and be yourself during the interview. The hotel values authenticity, so showing your true self can help you stand out as a candidate who fits their culture.
