At a Glance
- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest service.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals at work, and a recognition scheme with vouchers.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
- Why this job: Be part of a vibrant team that values your ideas and offers clear paths for career growth.
- Qualifications: Bring your warm personality, organisational skills, and a passion for hospitality.
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Night Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you.
Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Receptionist, you will:
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time tocome join us!
#J-18808-Ljbffr24-Hours Part Time NIGHT Front Office Team Member in London employer: The Midland Hotel
At Leonardo Hotels, we pride ourselves on creating a supportive and vibrant work environment where every team member is valued. As a Night Front Office Team Member, you'll enjoy unique benefits such as special room rates across Europe, a company-wide recognition scheme, and opportunities for professional growth through ongoing training and development. Join us in celebrating our achievements together, from fun events to awards celebrations, and be part of a community that truly cares about your success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land 24-Hours Part Time NIGHT Front Office Team Member in London
✨Tip Number 1
Show your personality! As a Night Receptionist, you'll be the first point of contact for guests. Make sure to convey your warm and friendly nature during any interactions, whether it's in person or over the phone.
✨Tip Number 2
Familiarise yourself with the hotel and local area. Being able to provide guests with recommendations and insights about the city will set you apart as a knowledgeable and helpful team member.
✨Tip Number 3
Demonstrate your organisational skills. Highlight any previous experience where you've successfully managed multiple tasks at once, especially in a fast-paced environment, as this is crucial for handling check-ins and check-outs efficiently.
✨Tip Number 4
Emphasise your dependability. Share examples of how you've been a reliable team player in past roles, as this will reassure the hiring team that you can be counted on during night shifts when the hotel is quieter.
We think you need these skills to ace 24-Hours Part Time NIGHT Front Office Team Member in London
Some tips for your application 🫡
Show Your Personality:As a Night Receptionist, your warm and friendly personality is key. Make sure to convey this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience:Emphasise any previous experience in hospitality or customer service roles. Mention specific tasks you handled, such as check-in/check-out processes, and how you provided excellent service to guests.
Demonstrate Team Spirit:Since the role involves being part of a vibrant team, include examples of how you've successfully worked in teams before. This could be through group projects, previous jobs, or volunteer work.
Tailor Your Application:Make sure to tailor your CV and cover letter specifically for this position. Use keywords from the job description, such as 'organisational skills' and 'local recommendations', to show that you understand what they are looking for.
How to prepare for a job interview at The Midland Hotel
✨Show Your Personality
As a Night Receptionist, your warm and friendly personality is key. Make sure to let your true self shine through during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Demonstrate Organisational Skills
The role requires top-notch organisational skills. Be prepared to discuss how you manage multiple tasks efficiently, especially during busy check-in and check-out times. You might even want to share examples of how you've handled similar situations in the past.
✨Be Knowledgeable About the Local Area
Guests will look to you for recommendations, so show that you have a good understanding of the local area. Research popular attractions, restaurants, and events beforehand, and be ready to discuss them during your interview.
✨Emphasise Teamwork
This position is all about being part of a vibrant team. Highlight your ability to work collaboratively with others and share experiences where you contributed to a positive team environment. This will demonstrate that you’re a great fit for their culture.
