Applications Support Manager in Charlton

The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build America’s infrastructure. The Middlesex Corporation specializes in building and reconstructing highways, bridges, marine, rail, and transit facilities through its collaborative team approach and focus on core values. In addition, Middlesex Asphalt in Central Florida is one of the largest and most productive asphalt plants in the United States with Middlesex Paving earning an equally solid regional presence and reputation.

Position Summary: The Applications Support Manager is a key member of the project team responsible for supporting the company's ERP software solutions including Vista by Viewpoint. This role involves supporting team members in all company departments regarding software use, support, training, development, and implementation.

Responsibilities:

• Comply with (and actively promote) all Safety policies and procedures including reporting all accidents, incidents, and near-misses to ensure adherence to our Number One Core Value–Safety First, in everything we do.
• Work with and support Construction & Paving Projects, Plants, Fleet, and General and Administrative departments (G&A) in performing and coordinating functional processes within Vista by Viewpoint (the company’s ERP platform), Trimble Construction One, and other related applications/software tools.
• Promote and support Vista and other systems to manage, track, and coordinate related work items and documents electronically using available toolsets including Work Centers, Workflows, Checklists, Notifiers, and Analytics.
• Track Applications Support cases for various applications/programs to determine the number of issues, time for resolution, and any specific patterns that need to be addressed to enhance user outcomes and reduce future reported cases.
• Assist Director of Enterprise Applications in planning, refining, implementing, and maximizing all interrelated software tools utilized by the company.
• Maintain the Middlesex Connect – Vista/Enterprise Applications directory that includes all related training materials and best practices.
• Coordinate with Departments to properly setup, utilize, and maintain applications.
• Monitor the proper entry and maintenance of PO’s and Receivers within Vista; assist in closing out Purchase Orders; and assist team members with the effective day-to-day use of the Purchasing Module and related programs.
• Create, modify, manage, and assign Work Centers and related Inquiries in Vista.
• Assist with supporting, providing training, and coordinating related system-based activities to streamline business processes and promote best practices.
• Assist with effective document management and training utilizing available systems such as Vista Document Management.
• Be part of the implementation team to revisit all Vista modules to achieve full use and functionality of system toolsets.
• Promote and support reporting tools such as Global Software Spreadsheet Server, Query Designer, FM Timecards, and Vista reports.
• Track and respond to user requests regarding Vista and other applications.
• Assist in finalizing and updating Vista and other applications' internal process documentation.
• Assist with new hire orientation, including an introduction to Vista and continued training.