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- Tasks: Respond to customer enquiries and provide top-notch service in a fast-paced environment.
- Company: Join Middleby UK, a leader in innovative kitchen equipment with a vibrant team culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real difference by helping customers and enhancing their experience with cutting-edge products.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Flexible working hours and opportunities for personal growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Middleby UK, based in Wigan, is the UK subsidiary of the US-based Middleby Corporation, a global leader in commercial and residential kitchen equipment. We import and supply innovative, energy-efficient equipment manufactured by Middleby brands worldwide, serving restaurants, hotels, cafes, and national chains across the UK. Our cutting-edge products are showcased at the Middleby Innovation Kitchen, where chefs and industry professionals experience live demos and explore the latest culinary technology.
We are looking to recruit a Customer Experience Executive to join our fast-paced team. The main focus of the role is to respond to incoming customer enquiries in a timely fashion, deal with a wide range of sales-related queries, process sales orders quickly and efficiently, and ensure our customers receive industry-leading customer service.
Key Accountabilities- Provide first contact for incoming enquiries, always ensuring the highest standards of customer service are provided.
- Answer large volumes of incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
- Deal with queries and problems from dealers, end users and the public and ensure resolution in a timely and professional manner.
- Monitor live chat function on the website.
- Work to agreed KPI’s and targets to deliver quick, efficient and knowledgeable customer service.
- Ensure the customer experience is at the forefront of everything.
- Process orders with a high degree of accuracy using the required system.
- Establish and maintain effective working relationships with customers, dealers, co-workers, and other internal and external stakeholders.
- Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role.
- Support the development and maintenance of up-to-date information and documentation for the sales team.
- Ensure that the Customer Service Supervisor is informed promptly of any issues or problems in order to enable these to be minimised.
- Be the first point of contact for a member of the Business Development and/or National Accounts team.
- Support the daily and weekly production of reports and statistics as required.
- Plan and execute plans to target the nil and low spend accounts.
- Research and support Business Development Managers to target new business.
- Support the improvement of the sales desk processes, supporting and suggesting new and agreed systems, procedures and documentation.
- Ensure that company policies and procedures are always followed.
- Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
- Experience in the commercial catering market or the wider hospitality industry (Desirable).
- Able to demonstrate enthusiasm for and understanding of a busy sales environment.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Ability to understand and retain basic product information.
- Sound knowledge of Microsoft software, particularly Word and Excel.
- High-level organisational and time management skills and the ability to pragmatically assess and manage priorities.
Working hours are Monday to Thursday, 9:00am to 5:00pm and Friday, 9:00am to 4:30pm.
Customer Experience Executive - Wigan employer: The Middleby Corporation
Contact Detail:
The Middleby Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - Wigan
✨Tip Number 1
Get to know the company inside out! Research Middleby UK and its products so you can chat confidently about how you can contribute to their customer experience. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with a lot of customer enquiries, make sure you can communicate clearly and professionally. Role-play with a friend or family member to get comfortable handling different types of queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues effectively. This will help you stand out as someone who can handle the fast-paced environment at Middleby.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Middleby UK.
We think you need these skills to ace Customer Experience Executive - Wigan
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or sales environments. We want to see how you've handled queries and provided top-notch service in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key accountabilities mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Middleby Corporation
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Middleby UK and its products. Familiarise yourself with their innovative kitchen equipment and the customer service standards they uphold. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle a difficult customer or a tricky sales query. Practising these responses will help you articulate your thoughts clearly and demonstrate your problem-solving skills.
✨Showcase Your Skills
Be ready to discuss your previous experience in customer service or sales environments. Highlight specific examples where you provided excellent service or resolved issues efficiently. This will give the interviewer a clear picture of how you can contribute to their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
