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- Tasks: Lead and motivate a team to achieve sales targets and deliver excellent customer service.
- Company: Join Your Co-op, a community-focused organisation dedicated to supporting local initiatives.
- Benefits: Enjoy flexible shifts, advance rota planning, and a supportive work environment.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: Customer-focused with strong communication skills; supervisory experience is a plus.
- Other info: Face-to-face interviews may lead to same-day job offers!
The predicted salary is between 28800 - 43200 £ per year.
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About the role:
Working as a Team Leader in Your Co-op, you’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You’ll also drive them to increase sales, secure customer loyalty and attain store targets.
Some of your key responsibilities would be:
•to champion excellent customer service
•to motivate and support the team by leading from the front
•to delegate the tasks fairly
•to understand how the store is performing against financial targets
•to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
•to take ownership to ensure that customer complaints are dealt with professionally
•to be actively involved with community projects and supporting local community groups
You can find more details about Team Leader responsibilities in the attached Job Description document.
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature
•Some previous supervisory experience (desirable)
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Team Leader employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what Your Co-op stands for will help you align your answers during the interview, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Prepare specific examples from your past experiences where you've successfully led a team or improved customer service. This will demonstrate your leadership skills and ability to motivate others, which are crucial for the Team Leader position.
✨Tip Number 3
Research local community projects that Your Co-op is involved in. Being knowledgeable about these initiatives can help you discuss how you would contribute to them, showing your commitment to the community and the role.
✨Tip Number 4
Practice your communication skills, as they are vital for this role. Engage in mock interviews with friends or family, focusing on how you interact with both customers and team members to ensure you come across as confident and approachable.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have delivered excellent customer service and supported team members in previous positions. Make sure to convey your understanding of the importance of community involvement.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
Emphasise your commitment to excellent customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate a team. Think of instances where you've successfully guided a team through challenges or achieved targets together.
✨Know the Products
Familiarise yourself with the products offered by the company. Be ready to discuss how you would share knowledge about local products and promotions with customers, showcasing your understanding of the store's offerings.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints. Prepare examples of how you've handled difficult situations professionally and effectively in the past.
