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- Tasks: Lead and motivate a team to achieve sales and customer satisfaction goals.
- Company: Join Your Co-op, a community-focused organisation dedicated to excellent service.
- Benefits: Enjoy flexible shifts, advance rota planning, and a supportive work environment.
- Why this job: Be part of a vibrant team that values customer experience and community involvement.
- Qualifications: Customer-focused attitude, strong communication skills, and some supervisory experience preferred.
- Other info: Face-to-face interviews may lead to same-day offers!
The predicted salary is between 28800 - 43200 £ per year.
About the role:
Being a Team Leader with Your Co-op is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Team Leader would include:
• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally
Who are we looking for?
Our ideal candidate will be;
• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click
Team Leader employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've motivated a team in the past. Think about times when you successfully delegated tasks or resolved conflicts, as these experiences will highlight your ability to lead effectively.
✨Tip Number 2
Familiarise yourself with the products and services offered by Your Co-op. Being knowledgeable about local products and promotions will not only impress the interviewers but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer complaints professionally. Think of a few scenarios where you turned a negative experience into a positive one, as this will show your problem-solving skills and dedication to customer satisfaction.
✨Tip Number 4
Emphasise your community involvement during the interview. Share any experiences you have with local projects or groups, as this aligns with the role's responsibilities and shows that you value community engagement, which is important for a Team Leader at Your Co-op.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and customer service skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully led teams or improved customer experiences in the past, showcasing your ability to motivate and support others.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
Emphasise your commitment to excellent customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate a team. Think of instances where you've successfully guided a team through challenges or achieved targets together.
✨Know the Products
Familiarise yourself with the products offered by the company. Be ready to discuss how you would share knowledge about local products and promotions with customers, showcasing your understanding of the store's offerings.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints. Prepare examples of how you've handled difficult situations professionally and effectively in the past.
