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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team, make a difference, and gain valuable customer service skills.
- Qualifications: Must be customer-focused, enthusiastic, and able to communicate well with others.
- Other info: No prior experience needed; we welcome diverse applicants ready to be their authentic selves.
The predicted salary is between 20000 - 30000 £ per year.
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About the role:
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here, you will be part of a business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
- To go the extra mile to ensure customers have a fantastic store experience
- To provide customers with a speedy and convenient checkout process
- To ensure the store looks presentable for customers
- To replenish stock to ensure customers can purchase our wide variety of products
- To be actively involved with social activities and during-work-time volunteering hours to support your local community
You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
- To be customer focused and deliver excellent store experiences
- A natural ability to listen, interact and communicate with customers and team members
- Enthusiasm and resilience to support your colleagues during demanding times
- Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
- Confidence and a friendly, approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work. If you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!
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Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your customer service skills in action! If you have any experience volunteering or working in roles where you've interacted with customers, be ready to share specific examples during your interview. This will demonstrate your ability to create fantastic store experiences.
✨Tip Number 2
Research Your Co-op's values and community involvement. Being able to discuss how you align with their mission and how you can contribute to their social activities will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer scenarios, especially during busy times. Showing that you can remain calm and friendly under pressure is key for this role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working evenings and weekends, expressing your willingness to adapt your schedule can make a positive impression on the hiring team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer experiences.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how you can contribute to creating fantastic store experiences for customers.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone the extra mile for customers in the past, as this role is all about creating fantastic store experiences.
✨Demonstrate Communication Skills
Since the job requires excellent interaction with customers and team members, practice clear and friendly communication. Be prepared to answer questions about how you handle difficult situations or communicate effectively with others.
✨Exhibit Enthusiasm and Resilience
The role can be demanding, so show your enthusiasm for the position and your ability to stay positive under pressure. Discuss any past experiences where you maintained a good attitude while supporting colleagues during busy times.
✨Be Flexible and Open-Minded
As the job involves various shifts, express your willingness to work evenings and weekends. This shows that you're adaptable and ready to meet the needs of the business, which is crucial for a Customer Service Assistant.
