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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team that makes a real difference in your local community.
- Qualifications: Must be customer-focused, enthusiastic, and able to communicate well with others.
- Other info: No worries if you lack experience; we value your potential and personality!
The predicted salary is between 20000 - 30000 £ per year.
About the role:
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here, you will be part of a business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
- To go the extra mile to ensure customers have a fantastic store experience
- To provide customers with a speedy and convenient checkout process
- To ensure the store looks presentable for customers
- To replenish stock to ensure customers can purchase our wide variety of products
- To be actively involved with social activities and during-work-time volunteering hours to support your local community
You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
- To be customer focused and deliver excellent store experiences
- A natural ability to listen, interact and communicate with customers and team members
- Enthusiasm and resilience to support your colleagues during demanding times
- Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
- Confidence and a friendly, approachable nature
At Your Co-op, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!
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Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Demonstrate your flexibility by being open about your availability for various shifts. Mentioning your willingness to work evenings and weekends can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle challenging situations. The role requires resilience, so think of a time when you supported a colleague or managed a difficult customer interaction and how you resolved it.
✨Tip Number 4
Research Your Co-op's community involvement initiatives. Being able to talk about their social activities and how you can contribute will show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight how your skills and experiences align with their focus on customer service and community involvement.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service. Emphasise any roles where you went the extra mile for customers or worked in a team environment, showcasing your communication skills and flexibility.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you have delivered excellent customer experiences in the past and your commitment to supporting colleagues.
Prepare for the Interview: Anticipate questions related to customer service scenarios and be ready to discuss how you handle challenging situations. Show your friendly and approachable nature during the interview to make a positive impression.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share specific examples from your past experiences where you went the extra mile for a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Communication Skills
Prepare to showcase your ability to listen and communicate effectively. Practice answering common interview questions clearly and confidently, and consider how you can engage with both customers and team members during the interview.
✨Exhibit Enthusiasm and Resilience
Be ready to discuss how you handle challenging situations. Employers appreciate candidates who can maintain a positive attitude under pressure, so share instances where you've supported colleagues or managed demanding circumstances.
✨Highlight Flexibility and Availability
Since the role requires working various shifts, be upfront about your availability. Show that you're adaptable and willing to work evenings and weekends, which will demonstrate your commitment to the job.
