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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team, make a difference, and gain valuable customer service skills.
- Qualifications: Must be customer-focused, enthusiastic, and able to communicate well with others.
- Other info: No prior experience needed; we welcome your authentic self!
The predicted salary is between 24000 - 36000 £ per year.
About the role:
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here, you will be part of a business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
- To go the extra mile to ensure customers have a fantastic store experience
- To provide customers with a speedy and convenient checkout process
- To ensure the store looks presentable for customers
- To replenish stock to ensure customers can purchase our wide variety of products
- To be actively involved with social activities and during-work-time volunteering hours to support your local community
You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
- To be customer focused and deliver excellent store experiences
- A natural ability to listen, interact and communicate with customers and team members
- Enthusiasm and resilience to support your colleagues during demanding times
- Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
- Confidence and a friendly, approachable nature
At Your Co-op, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work. If you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!
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Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Demonstrate your flexibility by discussing your availability for various shifts. Mentioning your willingness to work evenings and weekends can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. Practice active listening and engaging with mock customers or friends to ensure you can convey a friendly and approachable nature during the interview.
✨Tip Number 4
Research Your Co-op's community involvement initiatives. Being knowledgeable about their social activities will show your genuine interest in the company and its values, making you a more appealing candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Your Co-op is looking for.
Craft a Personal Statement: Write a personal statement that reflects your customer service experience and enthusiasm for the role. Use specific examples to demonstrate your ability to provide excellent store experiences and communicate effectively with customers.
Highlight Relevant Skills: Make sure to emphasise your customer-focused skills, flexibility in working hours, and any previous experience in retail or customer service. Mention your ability to work well under pressure and support colleagues during busy times.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share specific examples from your past experiences where you went the extra mile for a customer or resolved a challenging situation effectively.
✨Demonstrate Communication Skills
Since the role requires strong interaction with customers and team members, practice clear and friendly communication. Be prepared to discuss how you listen actively and engage with others to create a positive environment.
✨Exhibit Enthusiasm and Resilience
The interviewers will be looking for your ability to stay positive during busy times. Share instances where you maintained a good attitude under pressure and supported your colleagues, showcasing your teamwork skills.
✨Be Flexible and Open-Minded
Highlight your willingness to work various shifts, including evenings and weekends. This shows that you are adaptable and ready to meet the needs of the business, which is crucial for a Customer Service Assistant.
