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For Companies At a Glance
- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team, make a difference, and gain valuable customer service skills.
- Qualifications: Must be customer-focused, enthusiastic, and able to communicate well with others.
- Other info: No prior experience needed; we welcome your authentic self!
Customer Service Assistant The Midcounties Co-operative•Oxford, GB
About the role
Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.
Key responsibilities
- Going the extra mile to ensure customers have a fantastic store experience
- Providing customers with a speedy and convenient checkout process
- Replenishing stock to ensure customers can purchase our wide variety of products
- Ensuring the store is welcoming and presentable at all times
Who are we looking for?
- Customer focused and deliver excellent store experiences
- Naturally be able to listen, interact and communicate with customers and team members
- Enthusiastic and resilient to support your colleagues during demanding times
- Confident with a friendly and approachable nature At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!
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Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Demonstrate your flexibility by discussing your availability for various shifts, including evenings and weekends. This shows that you're committed to meeting the needs of the business and can adapt to their scheduling requirements.
✨Tip Number 3
Prepare to discuss your communication skills. Think of instances where you effectively interacted with customers or team members, as strong communication is key to providing excellent store experiences.
✨Tip Number 4
Research Your Co-op's community involvement and values. Being able to speak about their social activities and volunteering efforts will show that you share their commitment to supporting the local community.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Your Co-op is looking for.
Craft a Personal Statement: Write a personal statement that showcases your customer service skills and enthusiasm for the role. Mention specific examples of how you've gone the extra mile for customers in previous positions.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer interaction or teamwork. Use bullet points to clearly outline your achievements and contributions in those roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what the company values.
✨Demonstrate Communication Skills
Prepare to showcase your ability to listen and communicate effectively. You might want to practice answering common interview questions while highlighting your interpersonal skills, as these are crucial for a Customer Service Assistant.
✨Exhibit Enthusiasm and Resilience
Be ready to discuss how you handle challenging situations and support your team during busy times. Sharing specific instances where you've maintained a positive attitude can help demonstrate your resilience.
✨Be Flexible and Open-Minded
Since the role requires flexibility with shifts, express your willingness to work evenings and weekends. Showing that you're adaptable will resonate well with the interviewers, as they value this trait highly.
