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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team that makes a real difference in your local community.
- Qualifications: Must be customer-focused, enthusiastic, and able to communicate well with others.
- Other info: No worries if your experience doesn't match perfectly; we value diversity and authenticity!
The predicted salary is between 12000 - 18000 £ per year.
About the role:
Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Customer Service Assistant would include:
• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times
Who are we looking for?
Our ideal candidate will be; • Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click
Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the values and mission of Your Co-op. Understanding their commitment to customer service and community involvement will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've gone the extra mile for customers. This could be in any role, not just retail. Being able to share specific stories will demonstrate your customer-focused mindset.
✨Tip Number 3
Practice your communication skills. Since the role requires interaction with both customers and team members, being able to articulate your thoughts clearly and confidently will set you apart during the face-to-face interview.
✨Tip Number 4
Show your enthusiasm for the role by engaging with the community or local events related to Your Co-op. This not only demonstrates your interest but also gives you talking points during the interview about how you can contribute to their community initiatives.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service. Use specific examples from your past experiences to demonstrate your ability to provide excellent store experiences and communicate effectively with customers.
Highlight Relevant Skills: Make sure to emphasise your customer-focused skills, flexibility in working hours, and any experience you have in similar roles. Mention your ability to work well under pressure and support colleagues during busy times.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in previous roles or situations.
✨Demonstrate Communication Skills
Be prepared to showcase your listening and communication abilities. Practice answering questions clearly and concisely, and consider role-playing common customer interactions to highlight your skills.
✨Exhibit Enthusiasm and Resilience
The role can be demanding, so convey your enthusiasm for the position and your ability to stay positive under pressure. Share stories that illustrate your resilience and teamwork during busy times.
✨Be Flexible and Open-Minded
Since the job requires flexibility with shifts, express your willingness to work various hours, including evenings and weekends. This shows your commitment to the role and adaptability to the team's needs.
