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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team, make a difference, and gain valuable customer service skills.
- Qualifications: Must be customer-focused, communicative, enthusiastic, and flexible with working hours.
- Other info: No worries if your experience doesn't match perfectly; we value diversity and authenticity!
The predicted salary is between 20000 - 30000 £ per year.
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About the role:
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
•To go the extra mile to ensure customers have a fantastic store experience
•To provide customers with a speedy and convenient checkout process
•To ensure the store looks presentable for customers
•To replenish stock to ensure customers can purchase our wide variety of products
•To be actively involved with social activities and during-work-time volunteering hours to support your local community
You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!
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Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Demonstrate your flexibility by being open about your availability for various shifts. Mention any past experiences where you successfully adapted to changing schedules or worked during peak times.
✨Tip Number 3
Prepare to discuss your communication skills. Think of instances where you effectively listened to customers or collaborated with team members, as these are key traits they value in a Customer Service Assistant.
✨Tip Number 4
Research Your Co-op's community involvement and be ready to talk about how you can contribute. Showing that you're passionate about supporting local initiatives will resonate well with their values.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have gone the extra mile for customers in the past and how you can contribute to creating a fantastic store experience.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences.
✨Demonstrate Communication Skills
Since the role requires strong communication, practice articulating your thoughts clearly. Be prepared to discuss how you listen and interact with customers and team members effectively.
✨Exhibit Enthusiasm and Resilience
The interviewers will be looking for candidates who can handle demanding situations with a positive attitude. Share stories that highlight your enthusiasm for teamwork and your ability to support colleagues during busy times.
✨Be Flexible and Open-Minded
Discuss your availability and willingness to work various shifts, including evenings and weekends. Show that you're adaptable and ready to contribute to the team whenever needed.
