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- Tasks: Help customers have an amazing shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy flexible shifts, advance rota planning, and opportunities for community volunteering.
- Why this job: Be part of a friendly team, make a difference, and gain valuable customer service skills.
- Qualifications: No specific experience needed; just bring enthusiasm, flexibility, and a love for helping others.
- Other info: Face-to-face interviews may lead to same-day job offers!
About the role: Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
- To go the extra mile to ensure customers have a fantastic store experience
- To provide customers with a speedy and convenient checkout process
- To ensure the store looks presentable for customers
- To replenish stock to ensure customers can purchase our wide variety of products
- To be actively involved with social activities and during-work-time volunteering hours to support your local community
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for? You will need:
- To be customer focused and deliver excellent store experiences
- A natural ability to listen, interact and communicate with customers and team members
- Enthusiasm and resilience to support your colleagues during demanding times
- Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
- Confidence and a friendly, approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job.
Customer Service Assistant employer: The Midcounties Co-operative
Contact Detail:
The Midcounties Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the values and mission of Your Co-op. Understanding their commitment to customer service and community involvement will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've gone the extra mile for customers. This will demonstrate your customer-focused mindset and ability to create fantastic store experiences, which is crucial for this role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being able to listen actively and respond effectively will be key in showing your natural ability to interact with customers and team members during the interview.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working evenings and weekends, expressing your willingness to adapt will highlight your enthusiasm and resilience, making you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service. Use specific examples from your past experiences to demonstrate your ability to provide excellent store experiences and communicate effectively with customers.
Highlight Relevant Skills: Make sure to emphasise your customer-focused skills, flexibility in working hours, and your ability to work well under pressure. These are crucial for the role and should be clearly stated in your CV and cover letter.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is important in a customer-facing role.
How to prepare for a job interview at The Midcounties Co-operative
✨Show Your Customer Focus
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in previous roles or situations.
✨Demonstrate Communication Skills
Be prepared to showcase your listening and communication abilities. Practice answering questions clearly and concisely, and consider role-playing common customer interactions to highlight your skills.
✨Exhibit Enthusiasm and Resilience
The role can be demanding, so convey your enthusiasm for the position and your ability to stay positive under pressure. Share experiences where you successfully supported colleagues during busy times.
✨Be Flexible and Open-Minded
Since the job requires flexibility with shifts, express your willingness to work various hours, including evenings and weekends. This shows that you're adaptable and ready to meet the needs of the business.
