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- Tasks: Join our reception team, managing appointments and patient enquiries in a friendly environment.
- Company: The Microfaculty Surgery, a close-knit practice dedicated to excellent patient care.
- Benefits: Flexible working hours, no weekends or bank holidays, and a supportive team atmosphere.
- Why this job: Make a difference in patient care while developing your communication and organisational skills.
- Qualifications: GCSEs in Maths and English, NVQ level 2 in Administration preferred.
- Other info: Opportunity for career growth in a training practice with a friendly community.
The predicted salary is between 22000 - 30000 £ per year.
The Microfaculty are looking for an enthusiastic addition to join our reception team following the retirement of a long-standing receptionist. The location for this post will be The Microfaculty Surgery. The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills are essential.
Applicants must have a flexible approach to working and be prepared to work additional hours, as and when required, to help cover periods of staff shortage. Previous NHS experience is not essential but will definitely be an advantage. Only short-listed applicants will be notified. For informal enquiries please contact Maria Dadabhoy (Practice Manager) 02085241230. Please leave your name and number with reception if unavailable. We are open to different possible working hours. No weekend or bank holiday working. First 3 months are on probation followed by a 1 year contract. If both parties are happy then this contract will be renewed every year.
Main duties of the job
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner.
- Effective care navigation of patient enquiries being able to appropriately signpost patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment and which can be dealt with administratively.
- Monitoring the flow of patients through the waiting room.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Using AccuRX texting system to send links and messages to patients as per practice protocols.
- Keeping the reception area and waiting area free from obstructions and clutter.
About us
Our practice has just over 4400 patients. We have 1 GP partner and 2 locum GPs. We also have 1 Nurse and 1 Healthcare Assistant as well as a range of ARRS staff from our PCN including a Clinical Pharmacist, Social Prescriber and First Contact Physiotherapist. Many of our staff have worked here for many years and we are a close-knit but friendly community of workers who are always willing to help each other to deliver the best patient care. We are a training practice so we also host GP Registrars.
Person Specification
Experience
- Experience of dealing with the general public.
- Ability to effectively communicate.
- NHS experience, preferably in a GP Practice.
Additional
You must be able to pass a DBS check and be fully vaccinated according to NHS guidelines.
Qualifications
- Educated to GCSE level or equivalent.
- GCSE grade C or above in Maths and English.
- NVQ level 2 in Administration.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist employer: The Microfaculty
Contact Detail:
The Microfaculty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Microfaculty Surgery. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Consider doing mock interviews with friends or family. Focus on common questions for reception roles, like handling difficult patients or managing multiple tasks. This will boost your confidence and help you articulate your skills better.
✨Tip Number 3
Show off your interpersonal skills! During the interview, be sure to highlight your ability to communicate effectively and handle various scenarios. Share examples from past experiences where you’ve successfully navigated tricky situations or provided excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our friendly team at The Microfaculty Surgery.
Tailor Your Skills: Make sure to highlight your computer and communication skills in your application. We’re looking for someone who can handle various tasks efficiently, so give us examples of how you've done this before!
Be Flexible: Since we need someone who can adapt to different scenarios, mention any experiences where you’ve had to be flexible or take on extra hours. It shows us you’re ready to jump in when needed!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at The Microfaculty
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a GP Receptionist. Familiarise yourself with tasks like managing appointments, handling patient enquiries, and using the AccuRX texting system. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will showcase your ability to handle patient interactions smoothly.
✨Flexibility is Key
The job requires a flexible approach to working hours. Be ready to discuss your availability and willingness to cover shifts when needed. Highlight any past experiences where you adapted to changing circumstances, as this will show you're a team player who can step up when required.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the practice's culture, team dynamics, or training opportunities. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
