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- Tasks: Provide first-line IT support and troubleshoot tech issues for our team.
- Company: Join the Mick George Group, a diverse and inclusive workplace.
- Benefits: Enjoy 28 days holiday, a pension scheme, and opportunities for growth.
- Why this job: Kickstart your IT career with hands-on training and real-world experience.
- Qualifications: Passion for IT, problem-solving skills, and a willingness to learn.
- Other info: Dynamic team environment with potential for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Here at the Mick George Group we are currently recruiting an IT Support Technician to join the IT Department.
Location: Mick George Head Office – Huntingdon
Working Hours: Monday – Friday between 6am – 6pm, Occasional Saturday work. Overtime available
Pay: To be discussed
Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.
As an IT Support Technician at Mick George, you will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to provide effective IT support to our staff. You will work alongside experienced professionals and gain hands-on experience in a range of IT systems and technologies.
Main Responsibilities
- Provide first-line technical support to end-users via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Assist in the installation, configuration, and maintenance of computer systems, applications, and peripherals.
- Set up and configure user accounts, permissions, and passwords.
- Collaborate with senior IT staff to escalate and resolve complex technical issues.
- Document and maintain accurate records of IT support requests and resolutions.
- Contribute to the development and maintenance of IT documentation and knowledge base articles.
- Keep up-to-date with emerging technologies and industry trends.
Skills & Competencies
Essential
- A strong interest in IT and a passion for problem-solving.
- Basic knowledge of computer hardware, software, and operating systems.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused attitude.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn and adapt to new technologies.
Desired Skills (not mandatory but a plus):
- Familiarity with Microsoft Office Suite.
- Experience with troubleshooting basic networking issues.
- Basic knowledge of cybersecurity principles.
- Previous experience in a customer service role
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
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IT Support Technician employer: The Mick George Group
Contact Detail:
The Mick George Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the IT field. A personal recommendation can go a long way in landing that IT Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for IT! During interviews, talk about any personal projects or tech-related hobbies you have. This not only demonstrates your interest but also highlights your proactive attitude towards learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and any relevant experience. We want to see how your background aligns with the role of IT Support Technician, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and why you’re excited about joining our team at Mick George. Keep it friendly and professional, and let us know what makes you a great fit.
Show Off Your Communication Skills: As an IT Support Technician, you'll need to communicate effectively with users. In your application, demonstrate your ability to explain technical concepts in simple terms. This will show us that you can connect with our staff easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at The Mick George Group
✨Know Your Tech Basics
Brush up on your knowledge of computer hardware, software, and operating systems. Be ready to discuss common issues you might encounter as an IT Support Technician and how you would resolve them. This shows your passion for problem-solving and your proactive attitude.
✨Practice Your Communication Skills
Since you'll be providing support to end-users, it's crucial to demonstrate excellent communication skills. Practice explaining technical concepts in simple terms. You want to show that you can effectively communicate with both tech-savvy and non-tech-savvy individuals.
✨Show Your Willingness to Learn
The Mick George Group values a proactive approach and a willingness to learn. Be prepared to discuss how you've adapted to new technologies in the past or how you plan to keep up with emerging trends in IT. This will highlight your commitment to personal and professional growth.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training programme, team dynamics, or the technologies they use. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
