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- Tasks: Deliver top-notch customer service and manage inquiries in a fast-paced environment.
- Company: Join the Mick George Group, a leading supplier in the construction industry.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and more.
- Why this job: Make a real difference by ensuring every customer has an amazing experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Be part of a diverse team with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Here at the Mick George Group we are currently recruiting for a Customer Service Executive to join the Out of Area team.
Location: Huntingdon
Working Hours: Monday - Friday between 7am – 6pm, Saturday work as and when required.
Pay: To be discussed
Benefits:
- NEST Pension operated via salary sacrifice
- Employee Assistance Programme
- Multi-Discount platform
- Company issued PPE
- Cyle to work scheme
- Gym discount
- Recognition scheme
- Long-service rewards
- Partnership with Inform Mortgages (Including complimentary will-writing support, free mortgage advice & other financial services)
About the Role:
The role will heavily rely on a positive, customer service focused individual who thrives in a fast-paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, complete administrative tasks, prioritise tasks all with high attention to detail. Previous Customer Service experience is essential to thrive in this position.
Main Responsibilities:
- Answer inbound calls, emails, or chats from customers
- Schedule, reschedule, or cancel waste and recycling pickups
- Handle billing questions, payments, and service fees
- Resolve missed pickups, damaged bins, or service complaints
- Update customer records accurately in CRM systems
- Follow client-specific policies and service-level agreements
- Escalate complex issues when needed
- Complete any adhoc requests.
Skills & Requirements:
- Strong communication and problem-solving skills
- Experience in customer service or call centre work
- Basic computer and CRM system knowledge
- Ability to remain calm with customers
- Good time management and attention to detail
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
Customer Service Executive in Huntingdon employer: The Mick George Group
Contact Detail:
The Mick George Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Huntingdon
✨Tip Number 1
Get to know the company! Research Mick George Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Executive and how you'd handle them. Role-playing with a friend can help you feel more confident when those tricky questions come up.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Mick George Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Executive in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous customer service experience and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Skills: We want to see your strong communication and problem-solving skills shine through. Use specific examples from your past roles to demonstrate how you've handled customer inquiries or resolved issues effectively.
Be Professional Yet Personable: While we appreciate a friendly tone, remember to keep it professional. Your written application should reflect your ability to connect with customers while maintaining a level of professionalism that fits our company culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Mick George Group
✨Know the Company Inside Out
Before your interview, take some time to research the Mick George Group. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved a customer's issue or went above and beyond to ensure satisfaction. This will demonstrate your capability and fit for the role.
✨Practice Multi-tasking Scenarios
Given that the job requires handling multiple tasks simultaneously, prepare for questions or scenarios that test your ability to juggle responsibilities. You might be asked how you would manage answering calls while updating customer records, so think through your strategies in advance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.