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- Tasks: Deliver top-notch customer service and support the sales team in a fast-paced environment.
- Company: Join the Mick George Group, a leading supplier in the construction industry with 40 years of experience.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and employee assistance programmes.
- Why this job: Be part of a dynamic team that values your contribution and offers growth opportunities.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
- Other info: Flexible working hours and a supportive workplace culture await you.
The predicted salary is between 25000 - 30000 £ per year.
Here at the Mick George Group we are currently recruiting a Customer Sales Assistant to join the Sales team.
Location: Mick George Head Office - Huntingdon
Working Hours: Monday - Friday between 7am – 6pm on a shift pattern
Pay: To be discussed
Benefits:
- NEST Pension operated via salary sacrifice
- Employee Assistance Programme
- Multi-Discount platform
- Company issued PPE
- Cycle to work scheme
- Gym discount
- Recognition scheme
- Long-service rewards
- Partnership with Inform Mortgages (Including complimentary will-writing support, free mortgage advice & other financial services)
About the Role
The role will heavily rely on a positive, customer service focused individual who thrives in a fast-paced environment. Day to day involvement with all Sales Support Team and supporting the Sales Team with their orders, answering the phones to our customers and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, inboxes etc.
Main Responsibilities
- Responsibility for first class customer experience to include:
- Answering and making phone calls
- Logging all enquiries, collating, and sending quotations when necessary
- Checking purchase orders
- Communicating regularly with customers, managing expectations, ETAS, and updating on delays
- Portal support
- Invoice Queries & Ticket Requests
- Taking and booking on orders
- Organising refunds for customers for Manager to sign off
- Setting up companies and individual site contacts on the portal
- Collating incoming sales enquiries via email, phone and through sales representatives
- Diary/Inbox management
- Reviewing accounts status and discussing with relevant departments
- Liaising with internal department such as transport to ensure best service is received by the customer
- Identify cross selling and up-selling opportunities and gather further information on enquiries
- Working with Sales representatives when needed to understand products, where we source materials from etc
- General administration duties including report production, data analysis, completing supplier/ subcontractor questionnaires, scanning, producing proformas, organising tickets, printing, and filing
- Any adhoc duties required for Sales Representatives
Skills/Qualifications
- Computer literate & Microsoft Office Skills
- Flexibility to get tasks completed as needed with excellent attention to detail
- Ability to work under instruction whilst using own initiative where necessary
- Highly organised with a polite and confident telephone manner
- Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
- Driven and pro-active individual
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
Customer Sales Assistant in Huntingdon employer: The Mick George Group
Contact Detail:
The Mick George Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Assistant in Huntingdon
✨Tip Number 1
Get to know the company! Research Mick George Group and understand their values and services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of customer interaction, make sure you're comfortable speaking on the phone. Try mock calls with friends to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and prioritise effectively. Share examples from past experiences that highlight your ability to juggle responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Mick George Group.
We think you need these skills to ace Customer Sales Assistant in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Assistant role. Highlight your customer service skills and any relevant experience in fast-paced environments, as this is key for us at Mick George.
Show Off Your Skills: Don’t forget to mention your computer literacy and Microsoft Office skills! We love a candidate who can juggle multiple tasks while keeping everything organised, so let us know how you manage your time effectively.
Be Personable: Since this role involves a lot of communication with customers, it’s important to convey your polite and confident telephone manner. Use examples in your application that showcase your ability to handle enquiries and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at The Mick George Group
✨Know the Company Inside Out
Before your interview, take some time to research Mick George Group. Understand their history, values, and what they do in the construction industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Sales Assistant, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you've gone above and beyond for a customer. This will highlight your suitability for the role.
✨Be Ready for Role-Specific Questions
Expect questions related to sales support, order management, and handling customer inquiries. Brush up on relevant terminology and processes, and think about how you can apply your skills to the specific responsibilities mentioned in the job description.
✨Practice Your Communication Skills
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and answering questions on the spot.