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- Tasks: Deliver friendly customer service and help customers find what they need.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Why this job: Be part of a creative team and make a difference in customers' shopping experience.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
The predicted salary is between 10 - 13 £ per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
We put people first
We do the right thing
We’re always improving our craft
We hold ourselves accountable
We’re better together
Customer Service Ambassador in Warrington employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Ambassador in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Michaels. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering friendly service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even though it’s a retail job, looking polished can make a great first impression. Choose an outfit that reflects the brand's vibe while still being comfortable enough to move around in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Customer Service Ambassador in Warrington
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and creativity.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in retail or customer service before, share those stories that showcase your skills and how they align with our values.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Customer Service Ambassador role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to read what you’ve got to say!
How to prepare for a job interview at The Michael's Companies
✨Know the Brand
Before your interview, take some time to research Michaels and its values. Understanding their commitment to creativity and customer service will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to help a customer, as this is crucial for a Customer Service Ambassador role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your experience in retail. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Make sure to dress appropriately for the interview. A smart-casual outfit that reflects the brand’s creative spirit can make a great first impression and show that you’re serious about the position.
