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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy competitive pay, health benefits, and generous employee discounts.
- Why this job: Be part of a creative team and help customers celebrate their passions.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Total Base Pay Range for this Position: $16.00 - $18.80
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Retail Stock Associate - Mornings in Rochester employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Stock Associate - Mornings in Rochester
✨Tip Number 1
Get to know the store! Before your interview, pop into the Michaels store and familiarise yourself with the layout, products, and staff. This will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers or handle difficult situations. Role-playing these situations with a friend can help you articulate your responses during the interview.
✨Tip Number 3
Be ready to showcase your teamwork! Michaels values collaboration, so be prepared to share examples of how you've worked well with others in past roles. Highlighting your ability to support your team will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with online processes, which is a big plus for retail roles.
We think you need these skills to ace Retail Stock Associate - Mornings in Rochester
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Retail Stock Associate role. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to our friendly store environment.
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a good once-over. Typos and errors can make a bad impression, so take a moment to ensure everything is clear and polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at The Michael's Companies
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Retail Stock Associate. Familiarise yourself with tasks like stock unloading, customer service, and maintaining store standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves engaging with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you helped someone find what they needed or resolved an issue. This will demonstrate your ability to connect with customers and enhance their shopping experience.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your experience with retail processes. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it's not just about what you say, but how you say it!
✨Dress the Part
Even though this is a retail position, dressing smartly can make a great first impression. Opt for neat, casual attire that reflects the company’s culture. This shows that you respect the opportunity and are serious about the role.
