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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a creative team and help customers bring their ideas to life.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
The predicted salary is between 10 - 12 £ per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
We put people first
We do the right thing
We’re always improving our craft
We hold ourselves accountable
We’re better together
Part time Service team member employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Service team member
✨Tip Number 1
Get to know the store! Before your interview, pop into the Michaels store and familiarise yourself with the layout, products, and services. This will help you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Show off your people skills! During the interview, be sure to highlight any past experiences where you provided excellent customer service. Share stories that demonstrate your ability to engage with customers and solve their problems.
✨Tip Number 3
Be ready to discuss teamwork! Since you'll be part of a service team, think of examples where you've worked well with others. Emphasise your positive attitude and how you contribute to a friendly work environment.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, it shows you're serious about joining the Michaels team. Don’t miss out on this opportunity!
We think you need these skills to ace Part time Service team member
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience. We want to see how you can deliver that friendly and fast service that our customers love!
Be Specific About Your Experience: Don’t just list your past jobs; tell us about what you did in those roles. If you’ve helped customers find products or handled cash, let us know! Specific examples will make your application stand out.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your language professional. Use a friendly tone that reflects our brand values, showing us you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The Michael's Companies
✨Know the Brand
Before your interview, take some time to research Michaels and its values. Understand their commitment to creativity and customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering friendly customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with a positive attitude, as this is key to fitting into their team culture.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and your experience in retail or customer service. Practising your responses can help you feel more confident during the interview. Think about how you can relate your experiences to the specific duties mentioned in the job description.
✨Dress the Part
Even though it's a part-time position, dressing smartly can make a great first impression. Aim for a neat and professional look that reflects the brand's image. This shows that you respect the opportunity and are serious about joining their team.