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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Other info: Dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a creative team and help customers celebrate their passions.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
The predicted salary is between 20000 - 25000 £ per year.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production.
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred.
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
We put people first
We do the right thing
We’re always improving our craft
We hold ourselves accountable
We’re better together
Locations
Day Front End Ambassador in Cheshire, Warrington employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Front End Ambassador in Cheshire, Warrington
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout and products. This way, when you chat with customers, you can help them find what they need quickly and easily.
✨Tip Number 2
Practice your customer service skills. Be friendly and approachable, and remember to listen to what customers are saying. A positive attitude goes a long way in making their shopping experience enjoyable!
✨Tip Number 3
Show off your enthusiasm for the Rewards program! Engage customers by explaining the benefits and how they can save money. This not only helps them but also boosts your chances of making a sale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the team. Plus, it makes the whole process smoother for everyone involved.
We think you need these skills to ace Day Front End Ambassador in Cheshire, Warrington
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience. We want to see how you’ve helped customers in the past and how you can bring that friendly vibe to our store!
Be Specific About Your Experience: Don’t just list your jobs; tell us what you did! If you’ve handled cash or worked with stock, give us the details. We love seeing how your skills match up with what we need for the Day Front End Ambassador role.
Keep It Friendly and Professional: While we want your personality to shine through, remember to keep it professional. Use a friendly tone but avoid slang or overly casual language. We’re looking for someone who can engage with customers while maintaining a professional image.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your info and get you in the running for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Michael's Companies
✨Know the Brand
Before your interview, take some time to research Michaels and its values. Understand their commitment to creativity and customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've provided excellent service or resolved a difficult situation. Be ready to explain how you would engage customers and promote the Rewards program, as this is key for the Day Front End Ambassador role.
✨Show Your Team Spirit
Michaels values teamwork and a positive attitude. During the interview, highlight your ability to work well with others and maintain a friendly atmosphere, even under pressure. Share experiences where you’ve collaborated with colleagues to achieve a common goal.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's approach to customer engagement or how they support their team members' growth. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.