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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy competitive pay, health benefits, and generous employee discounts.
- Why this job: Be part of a creative team and help customers bring their ideas to life.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 11 - 14 £ per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.
Total Base Pay Range for this Position: $16.00 - $18.80
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Service Team Member 9am-1pm in Chelmsford employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member 9am-1pm in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Michaels. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their creative community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering friendly service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. A neat appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a nice touch that reflects your enthusiasm for the role!
We think you need these skills to ace Service Team Member 9am-1pm in Chelmsford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you can deliver that friendly and fast service we pride ourselves on!
Be Specific About Your Availability: Since this role is part-time from 9am to 1pm, let us know your availability clearly. It helps us understand how you fit into our schedule and ensures we can work together smoothly.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your cover letter and CV to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Michael's Companies
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Team Member does. Familiarise yourself with customer service principles, checkout processes, and how to assist customers in finding products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you helped a customer solve a problem or went above and beyond to ensure they had a great experience. This will demonstrate your ability to engage with customers effectively.
✨Prepare for Common Questions
Expect questions about handling difficult customers, working as part of a team, and your availability. Practise your responses to these common scenarios so you can articulate your thoughts clearly. Remember, showing a positive attitude and willingness to learn is key!
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and appropriately for the interview, reflecting the company’s culture. Also, plan to arrive a bit early to show that you’re punctual and respectful of their time. This sets a positive tone right from the start.