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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Why this job: Be part of a creative team and help customers celebrate their passions.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 10 - 13 £ per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
We put people first
We do the right thing
We’re always improving our craft
We hold ourselves accountable
We’re better together
Service Team Member in Chelmsford employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member in Chelmsford
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout and products. When you walk in for your interview, you’ll impress them by showing you’re already a part of the team.
✨Tip Number 2
Practice your customer service skills. Think about how you’d help a customer find what they need or handle a tricky situation. Role-playing with a friend can really boost your confidence!
✨Tip Number 3
Be ready to talk about your passion for creativity and celebration. Michaels is all about that vibe, so share your ideas on how you can contribute to making the store a fun place for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Service Team Member in Chelmsford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail or customer service. Mention specific skills that align with what we’re looking for, like providing friendly customer service or handling cash.
Show Your Passion: We love candidates who are passionate about creativity and helping customers. Share any experiences that demonstrate your commitment to customer satisfaction and how you’ve gone above and beyond in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at The Michael's Companies
✨Know the Company
Before your interview, take some time to research Michaels. Understand their mission, values, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Team Member, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved a customer issue. Be ready to discuss how you can contribute to creating a friendly and welcoming environment.
✨Practice Common Interview Questions
Think about common interview questions related to retail and customer service. Questions like 'How would you handle a difficult customer?' or 'What does teamwork mean to you?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and appropriately for the interview, reflecting the company culture. Also, make sure to arrive on time. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role.