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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy competitive pay, health benefits, and generous employee discounts.
- Why this job: Be part of a creative team and help customers celebrate their creativity.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
- Other info: Flexible hours with opportunities for growth in a fun environment.
The predicted salary is between 13 - 16 £ per hour.
Locations: Chelmsford-265 Chelmsford St
Time type: Part time
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities:
- Retail and/or customer service experience preferred
Physical Requirements:
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment:
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Total Base Pay Range for this Position: $16.00 - $18.80
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
Front End Ambassador 9a-1pm in Chelmsford employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front End Ambassador 9a-1pm in Chelmsford
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout and products. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm for helping customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer find a product or handle a tricky situation. Being prepared will show that you’re ready to deliver that fast and friendly checkout experience.
✨Tip Number 3
Show off your teamwork spirit! During the interview, share examples of how you’ve worked well with others in the past. They want someone who can engage positively with both customers and team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Michaels team!
We think you need these skills to ace Front End Ambassador 9a-1pm in Chelmsford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Front End Ambassador role. Highlight any relevant experience in retail or customer service, and mention how you can contribute to creating a friendly shopping experience for our customers.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and clear formatting. Stick to the point and ensure you cover all the key aspects of the job description without rambling on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Michael's Companies
✨Know the Brand
Before your interview, take some time to research Michaels and its values. Understand their commitment to creativity and customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front End Ambassador, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate that you can deliver the friendly service they expect.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult customer?' or 'What does teamwork mean to you?'. Practising your responses will help you feel more confident during the interview. Remember, they want to see how you fit into their team culture.
✨Dress for Success
Even though it's a retail position, dressing smartly can make a great first impression. Opt for a neat and professional outfit that reflects the brand's image. This shows that you take the opportunity seriously and are ready to represent Michaels well.
