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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy competitive pay, health benefits, and generous employee discounts.
- Why this job: Be part of a creative team and help customers celebrate their creativity.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
The predicted salary is between 12 - 15 £ per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Total Base Pay Range for this Position: $16.00 - $18.80
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Front End Ambassador 5-9pm in Chelmsford employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front End Ambassador 5-9pm in Chelmsford
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout and products. When you walk in for your interview, you’ll impress them by showing you’re already a part of the team.
✨Tip Number 2
Practice your customer service skills. Think about how you’d help customers find what they need or handle tricky situations. Role-playing with a friend can really boost your confidence!
✨Tip Number 3
Show your enthusiasm for creativity! Share your own experiences with crafting or shopping at Michaels. It’ll show you’re genuinely interested in the role and the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily.
We think you need these skills to ace Front End Ambassador 5-9pm in Chelmsford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've got retail or customer service experience, shout about it! We love seeing how your skills match what we're looking for.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Front End Ambassador role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at The Michael's Companies
✨Know the Brand
Before your interview, take some time to research Michaels and its values. Understand their commitment to creativity and customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role involves delivering friendly customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with a positive attitude, as this is crucial for the Front End Ambassador position.
✨Familiarise Yourself with Store Operations
Brush up on the various store operations mentioned in the job description, like cash handling, stock management, and the Buy Online Pickup in Store (BOPIS) process. Being knowledgeable about these areas will demonstrate your readiness to jump right in and contribute effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
