At a Glance
- Tasks: Lead a team to deliver an amazing customer experience and manage store operations.
- Company: Join Michaels, the go-to place for creativity and celebration.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Other info: Flexible hours with opportunities for growth in a supportive team culture.
- Why this job: Be part of a creative environment and make a real impact on customers' experiences.
- Qualifications: Retail management experience preferred; strong leadership and communication skills are a must.
The predicted salary is between 30000 - 40000 € per year.
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
- Serve as Manager on Duty (MOD).
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image; and serve as a role model for others.
- Acknowledge customers, help locate the product and provide solutions.
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross train in Custom Framing selling and production.
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Preferred Knowledge/Skills/Abilities
- Retail management experience preferred.
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Part time Customer Experience Manager in Brighton employer: The Michael's Companies
Michaels is an exceptional employer that prioritises the wellbeing of its team members, offering robust benefits such as health insurance, paid time off, and generous employee discounts. With a strong commitment to creativity and collaboration, the work culture fosters personal growth and development, making it an ideal environment for those looking to thrive in a customer-centric retail setting in Brighton.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Customer Experience Manager in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Michaels. Understand their values and what they stand for. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Customer Experience Manager. Confidence is key!
✨Tip Number 3
Show off your people skills! As a Customer Experience Manager, you'll be leading a team and interacting with customers. Be ready to share examples of how you've handled tough situations or improved customer satisfaction in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Part time Customer Experience Manager in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your retail management experience and any relevant skills that align with our brand promises and customer-centric approach.
Showcase Your Customer Service Skills:We want to see how you deliver friendly customer service! Share specific examples of how you've gone above and beyond for customers in previous roles. This will help us understand your commitment to creating a positive shopping experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at The Michael's Companies
✨Know the Company Inside Out
Before your interview, take some time to research Michaels and its values. Understand their commitment to creativity and customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Experience Manager, you'll need to handle various customer situations. Think of examples from your past experience where you provided excellent customer service or resolved conflicts. Be ready to discuss these scenarios during the interview to demonstrate your skills.
✨Showcase Your Leadership Skills
Since this role involves training and managing a team, be prepared to talk about your leadership style. Share specific instances where you've successfully led a team or improved team performance. Highlight how you can motivate others to achieve their KPIs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming store events, or how they measure success in the Customer Experience Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
