At a Glance
- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a creative team and fuel the joy of celebration.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
The predicted salary is between 10 - 12 € per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
We put people first
We do the right thing
We’re always improving our craft
We hold ourselves accountable
We’re better together
Evening Team Member in Birmingham employer: The Michael's Companies
At Michaels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Our Birmingham location provides part-time Team Members with comprehensive benefits, including health insurance, paid time off, and generous employee discounts, all while promoting personal growth and development within a supportive environment. Join us to be part of a team that values inclusivity, innovation, and the joy of creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Team Member in Birmingham
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout and products. When you walk in for your interview, you’ll impress them by showing you’re already a part of the team.
✨Tip Number 2
Practice your customer service skills. Think about how you’d help customers find what they need or handle tricky situations. Role-playing with a friend can really boost your confidence!
✨Tip Number 3
Show your enthusiasm! When you chat with the hiring team, let your passion for creativity and helping others shine through. A positive attitude goes a long way in retail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates.
We think you need these skills to ace Evening Team Member in Birmingham
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to highlight any relevant experience you have in retail or customer service. We love seeing how your skills align with what we’re looking for in an Evening Team Member!
Show Enthusiasm:Express your excitement about joining our team! A positive attitude can really make your application stand out and show us that you’re ready to contribute to our friendly environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at The Michael's Companies
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Evening Team Member entails. Familiarise yourself with the key responsibilities like customer service, cash handling, and stock management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you provided excellent service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to engage positively with customers.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. You might be asked how you'd handle a difficult customer or how you would manage multiple tasks at once. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Emphasise Teamwork and Adaptability
Michaels values collaboration and flexibility, so be prepared to discuss how you've worked well in teams and adapted to changing situations. Share specific examples that highlight your ability to support your colleagues and contribute to a positive work environment.
