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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Join Michaels, the leading destination for creativity and celebration.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a creative team and fuel the joy of creativity.
- Qualifications: Retail or customer service experience preferred; must be 16 or older.
The predicted salary is between 10 - 12 £ per hour.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
We put people first
We do the right thing
We’re always improving our craft
We hold ourselves accountable
We’re better together
EARLY MORNING STOCKER in Birmingham employer: The Michael's Companies
Contact Detail:
The Michael's Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EARLY MORNING STOCKER in Birmingham
✨Tip Number 1
Get to know the store! Before your interview, pop into the Michaels store and familiarise yourself with the layout, products, and staff. This shows you're genuinely interested and helps you answer questions about customer service and stocking duties.
✨Tip Number 2
Practice your people skills! As an Early Morning Stocker, you'll be interacting with customers and team members. Role-play common scenarios with a friend to boost your confidence in providing friendly service and handling checkout tasks.
✨Tip Number 3
Be ready to talk about teamwork! Highlight any past experiences where you worked well with others, especially in retail or customer service. Show how you can contribute to a positive work environment at Michaels.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and find more opportunities that suit you.
We think you need these skills to ace EARLY MORNING STOCKER in Birmingham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience you have. If you've worked in retail or customer service before, let us know how that experience can benefit our team!
Keep It Clear and Concise: We appreciate a straightforward application. Stick to the point and avoid unnecessary fluff. This helps us get a clear picture of your skills and experiences without wading through too much info.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at The Michael's Companies
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Early Morning Stocker. Familiarise yourself with tasks like truck unloading, stocking, and maintaining store recovery standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves delivering friendly customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can help customers find products and provide solutions, as well as your approach to handling difficult situations.
✨Demonstrate Team Spirit
Michaels values teamwork, so be prepared to talk about how you work well with others. Share instances where you've collaborated with colleagues to achieve a common goal or helped create a positive work environment. This will highlight your ability to fit into their team culture.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role, such as inquiries about training opportunities or how success is measured in the position. This demonstrates your enthusiasm and commitment to the job.