Yelverton Surgery, a GP practice serving rural communities in the Dartmoor area of Devon, is recruiting a medical secretary and receptionist to support its GPs and wider practice team. The post combines secretarial work, such as clinical correspondence and referral processing, with front-of-house reception duties. Most of the work is done on the EMIS Web clinical system, with strict patient confidentiality. Medical secretary experience and GCSE maths and English at grade C or above are required.
What the job involves
- Provide secretarial and administrative support to GPs, clinicians and the wider practice team
- Prepare, type and process clinical correspondence, referral letters, reports and medical documentation
- Process hospital and specialist referrals, ensuring information is complete and sent within timescales
- Manage incoming and outgoing correspondence, including hospital letters and consultant reports
- Maintain accurate, up-to-date patient records on the EMIS Web clinical system
- Handle sensitive patient information under GDPR and practice policies
- Communicate with hospitals, consultants, community services, patients and other professionals about referrals and appointments
- Monitor and follow up referrals, appointments, investigations and clinical correspondence
- Flag urgent correspondence and clinical information to the appropriate clinician promptly
- Reception duties: welcome patients, answer calls, arrange appointments and respond to enquiries, directing them to the right person
- Support GPs with documentation needed for clinics and consultations
- Support the wider reception and administrative team, including holiday and sickness cover
What's required
Qualifications
- Educated to GCSE level or equivalent
- GCSE maths and English at grade C or above
Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Medical secretary experience
Skills & knowledge
- Clear, polite telephone manner and good interpersonal skills
- Competent in Microsoft Office and Outlook
- Time management, planning and organising, including working under pressure
- Able to work as a team member and autonomously
- Problem solving and analytical skills
- Ability to follow policy and procedure
Other
- Polite, confident, flexible and cooperative
- Motivated and forward thinking
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
Nice to have
- Knowledge of EMIS
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Contact Details:
The Methodist Church in Britain Recruitment Team
