Administrator/Care Coordinator in Wroughton

This post joins the admin team at Ridgeway View Family Practice, a busy GP surgery with around 15,000 patients across two sites. Duties include referrals, medical reports, coding and safeguarding admin, plus running the recall system for long-term condition monitoring, health checks and reviews. It suits someone starting out in the NHS or an experienced candidate who thrives in a busy GP environment. Strong IT and communication skills, high accuracy and the ability to juggle priorities are needed.

What the job involves

• Manage the recall and reminder systems, contacting patients by SMS, phone, letter, email or other approved methods to arrange appointments
• Process patient requests for medical support, admin or general care appointments via the online form, phone or reception
• Action patient referrals
• Liaise with hospital departments and other care providers about patients
• Process medical reports and private letter requests
• Carry out document coding
• Handle safeguarding administration
• Action practice emails
• File and pull medical records, and operate the surgery computer and telephone system
• Support the achievement of QOF, Enhanced Services and other contractual requirements
• Work with GPs, nurses, healthcare assistants and admin teams to coordinate clinics and appointments
• Attend Patient Services Team meetings and help develop reception and admin processes

Skills & knowledge

• Friendly manner with excellent people skills
• Works well as part of a team
• High level of accuracy and attention to detail
• Strong IT and communication skills
• Comfortable using computer systems (training provided)
• Willing to learn and follow instructions

Other

• Works well under pressure and copes with conflicting demands
• Manages multiple priorities
• Calm, positive outlook when things get busy

Nice to have

• Experience of working in primary care or a GP practice
• System One experience

What’s offered

• Investment in staff training
• Support with career development
• Work-life balance prioritised
• No working outside core hours expected
• Learning environment as an Approved Learning Organisation

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