Old Farm Surgery, a small long-established GP practice, is recruiting an administrator to support its clinicians and front-line team. The work centres on typing letters, reports, referrals and emails, alongside telephone and reception duties and maintaining patient records on the clinical system. The post suits someone with admin experience who can work under pressure in a busy, team-based surgery of about 5,600 patients. Full EMIS Web training is given, though prior knowledge is preferred.
What the job involves
- Type letters, reports, patient referrals and emails accurately, including audio and copy typing
- Answer calls and staff the reception desk, taking messages and passing them to the right person in the primary care team
- Make appointments, bookings and admissions, and maintain the appointment system with GPs and staff
- File patient records and correspondence, and retrieve medical records
- Assist with completing medical and insurance records
- Maintain the computer clinical system accurately and securely
- Establish and maintain filing and administrative systems
- Receive and dispatch mail and maintain a pending system
- Photocopy, scan and email documents as requested
- Manage the process for removing deceased patients from the patient list
- Gather statistics and information when required
- Carry out other duties as requested by the office manager, practice manager or partners
What’s required
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Admin and clerical experience
- Teamwork, working flexibly as a team player under pressure
Skills & knowledge
- Good organisational skills
- Coping in a busy environment while maintaining confidentiality
- Pleasant telephone manner
- Strong interpersonal and communication skillsGood typing skills
- Good computer skills
Other
- Flexible and adaptable
Nice to have
- Experience of working in a GP practice
- Knowledge of EMIS Web
- Microsoft Office skills (Word, Excel, Outlook)
- Good working knowledge of medical terminology, or ability to learn clinical terms quickly
- Clear, polite verbal and written communication with patients and doctors
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Contact Details:
The Methodist Church in Britain Recruitment Team
