Quality Officer in Wolverhampton

The Quality and Safety Team at Birmingham, Black Country and Solihull ICB is recruiting a Quality Officer with a main focus on primary care. The role coordinates assurance and improvement work, pulling together incidents, complaints and regulatory information to spot risks and gaps, and turns that analysis into reports for senior governance forums. It suits someone comfortable working in a politically sensitive setting while managing competing priorities. Significant experience in such an environment is an essential requirement.

What the job involves

• Support delivery of quality and safety objectives, mainly in primary care, with support to other portfolios as needed
• Collate and triangulate incidents, complaints, patient experience, regulatory information and other intelligence to identify risks, themes and assurance gaps
• Prepare and coordinate quality visits, announced and unannounced, audits and reviews, including criteria, findings and action plans
• Produce dashboards, reports, briefings and presentations for operational and senior governance forums
• Maintain risk, action, investigation, improvement and assurance records, monitoring progress and escalating concerns
• Coordinate serious incidents and Never Events reported via STEIS and track provider investigations and financial penalties
• Develop and maintain data collection, information and performance systems, including quality indicators and KPIs
• Coordinate meetings and working groups, providing analytical and project advice and follow-up
• Build relationships with providers, professionals, patients, the public, regulators and partners, responding to quality concerns and complaints
• Maintain NICE guidance implementation status and contract records for clinical quality
• Manage an agreed portfolio of projects independently, meeting changing deadlines
• Contribute to service improvement, policy and procedure development, risk management and business planning, and support training and supervision of team members

What’s required

Qualifications

• Degree in a relevant subject or equivalent, or significant experience at a similar level in a specialist area
• Postgraduate degree in management studies or equivalent
• Evidence of continued professional development

Experience

• Significant experience of operating successfully in a politically sensitive environment
• Drafting briefing papers and correspondence at senior level for a range of audiences
• Managing risks and reporting on them
• Coordinating projects in complex and challenging environments, and setting up internal processes and procedures
• Knowledge of healthcare statutory responsibilities for quality

Skills & knowledge

• Planning over short, medium and long-term timeframes
• Making decisions without full information and managing own workload to tight, changing timescales
• Collaborative working with practical leadership, holding self and others to account for outcomes
• Putting the long-term health and wellbeing of the population first, being inclusive, supportive and empowering
• Demonstrable understanding of equality, diversity and inclusion, with evidence of personal impact

Other

• Caring, respectful and approachable conduct, with openness and honesty
• Professionalism, understanding of difference and promotion of equality of opportunity
• Ability to travel across sites as required

Nice to have

• Experience of monitoring budgets and business planning processes
• Demonstrated experience in a healthcare environment
• Knowledge of project principles and tools, such as PRINCE2 Foundation and Microsoft Project
• Understanding of the public sector

What’s offered

• Opportunities to develop within a supportive, ambitious and inclusive workplace