Several administrators are sought by the Primary Care Services Directorate of The Royal Wolverhampton NHS Trust to support the day-to-day running of RWT PCN practices. The work centres on greeting patients, directing them to the right service or clinician, and handling administrative and clinical systems tasks. Post holders may be asked to cover other sites, and the Trust offers training and development. Previous reception or office-based experience is essential.
What the job involves
- Offer general assistance to the practice team and give a positive, friendly image to patients and visitors, in person or by phone
- Receive patients and direct them to the appropriate service or healthcare professional
- Carry out a range of administrative duties, including support for clinical staff and the wider practice team
- Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies
- Provide comprehensive reception and administrative support, including specific responsibilities within clinical systems and some personnel administration
- Support the practice team in developing systems of improvement and new initiatives
Qualifications
- GCSE grade C or above in English and Maths, or equivalent
- NVQ Level 2 in Business Administration or relevant experience
Experience
- Previous reception or office-based experience
- Experience using Microsoft Office applications
- Customer care experience
Skills & knowledge
- Excellent verbal and written communication with people at all levels and in all circumstances
- Organisational aptitude
- Attention to detail
- Good understanding of basic IT packages
- Ability to work under pressure
- Empathetic manner
Other
- Flexible, and willing to work at different sites to meet service demand
- Positive attitude and good team player
Nice to have
- GP practice experience
- EMIS experience
What’s offered
- Support and training to deliver the role
- Personal and professional development
- Consideration of flexible working requests
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Contact Details:
The Methodist Church in Britain Recruitment Team
