CSH Surrey is recruiting a senior operations post that oversees neighbourhood, community physical health and urgent care services across North West Surrey. The job centres on leading strategy, performance and transformation, with responsibility for quality, safety, finance and workforce across the clinical service lines. It sits within the Operations senior team, overseeing Heads of Service and acting as Deputy Accountable Emergency Officer for business continuity. Applicants need substantial NHS or public-sector operational experience and registration with a regulator such as NMC, GPhC or HCPC.
What the job involves
- Provide visible operational and clinical leadership across CSH clinical services
- Lead strategy, performance and transformation of community physical health, neighbourhood and urgent care services
- Ensure quality, safety, patient experience, staff wellbeing and financial control
- Manage performance of services against budgets, staff, quality, data quality and access targets
- Oversee Heads of Service and lead, manage and motivate staff to deliver targets
- Oversee governance, risk management, complaints, incidents and root cause analysis
- Act as Deputy Accountable Emergency Officer and lead business continuity, emergency planning and escalation
- Lead clinical workforce strategy, establishments, safer staffing and duty rosters
- Build health, care and community partnerships and work with WS Alliance partners on financial, quality and workforce planning
- Ensure services meet CQC and other regulatory standards and information submission requirements
- Drive service modernisation, implement patient pathways and meet access standards
- Oversee clinical estates strategy, infection control and safeguarding
What’s required
Qualifications
- Degree and/or equivalent highly developed specialist experience
- Advanced clinical management experience
- Postgraduate diploma in management or equivalent experience
- Evidence of continuous professional development
Registration & licences
- Registration as a professional with a regulator such as NMC, GPhC or HCPC
Experience
- Managing a range of staff in a major service
- NHS or public-sector experience
- Operational or service management experience
- Project management experience
- Working in multidisciplinary teams
Skills & knowledge
- Leading teams and complex services, implementing change and cross-organisational working
- Knowledge of the NHS Constitution
Nice to have
- Budgetary control
- Experience of change management
- Experience in an Emergency Department, urgent care, or primary or secondary care setting
- Experience of EMIS, Cerner or other primary care IT systems
What’s offered
- NHS pay and pensions
- Fringe High-Cost Allowance of 5%
- Care Certificate, apprenticeships, numeracy and literacy courses
- Access to the Nursing Associate programme
- Management and leadership courses and programmes
- Employee council, The Voice, with representatives at Board level
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Contact Details:
The Methodist Church in Britain Recruitment Team
