Halton Direct Link's One Stop Shop, within the ICT and Support Services department of Halton Borough Council, is recruiting an officer to help run the face-to-face shop. The work spans admin, reception and customer service, supporting the shop's day-to-day running across a variety of tasks. It suits someone with face-to-face or telephone customer experience who can work as part of a team on a 37-hour week. Strong keyboard skills and computer literacy, including Microsoft Office, are needed.
What the job involves
- Supporting the day-to-day running of the One Stop Shop
- Admin duties
- Reception duties
- Customer service across a variety of tasks
Experience
- Dealing with customers face to face or by telephone
Skills & knowledge
- Excellent customer service skills
- Quickly recognising and meeting customer needs
- Excellent keyboard skills
- Computer literacy
- Understanding of Microsoft Office tools
Nice to have
- Experience delivering one or more council services
- Experience working in a team environment
What’s offered
- Annual leave starting at 34 days including bank holidays, rising with long service
- Option to buy four extra unpaid days for the Christmas closedown
- Local Government Pension Scheme with generous employer contributions
- Life cover at three times salary
- Investment in personal development
- Free car parking at Halton Borough Council sites
- Discounted shopping, car leasing and gym memberships
- Wellbeing hub and Employee Assistance Programme
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Contact Details:
The Methodist Church in Britain Recruitment Team
