This Medical Receptionist and Admin Assistant post sits in the admin team at Whitley Bay Health Centre, which serves around 15,000 patients. The work is front-of-house and admin: booking appointments, answering calls, registering arrivals, filing and coding clinical records and handling results, with rotation through departments. Days are varied and busy, on a rota of up to five days between 08:00 and 18:00, with full training given. Fit depends on experience in a busy reception or office and handling confidential information.
What the job involves
- Booking, cancelling and revising patient appointments with clinicians across the health centre
- Answering calls, transferring them and taking messages
- Registering patient arrivals
- Taking enquiries and repeat medication requests from patients
- Dealing with new and temporary patient registrations
- Updating patient demographic details on the system
- Filing and maintaining clinical records, paper and electronic, in order and available to clinicians
- Scanning and coding clinical letters
- Handling incoming and outgoing post and getting letters and samples ready for courier collection
- Contacting hospitals and clinics for results and giving results at clinicians' request
- Recalling patients who did not attend and inviting patients for routine review
- Keeping the waiting area a safe environment for all users
What’s required
Qualifications
- Good standard of general education
Experience
- Previous experience of working in a busy office or reception area
- Experience of handling confidential and sensitive information
Skills & knowledge
- Good keyboard skills
- Basic computer skills
- Knowledge of computer systems
- Good communication and people skills
- Pleasant telephone manner
- Staying calm and completing tasks
Nice to have
- Experience as a GP receptionist
- Sound understanding of confidentiality issues
- Experience in a busy office environment
What’s offered
- Full training programme
- Regular social activities outside work
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Contact Details:
The Methodist Church in Britain Recruitment Team
