Cumbria Health's bank receptionist role at Glenridding Health Centre provides as‑needed cover, with no fixed term stated. The work centres on greeting patients, booking appointments, handling confidential records and mail, and liaising with clinicians. It is based in a small office where helping across the team is expected. Applicants need prior reception and customer‑facing experience, and visa sponsorship is not available.
What the job involves
- First point of contact for patients and visitors at the centre, including greeting them
- Answer calls and book appointments
- Process confidential patient information and pass it to clinicians
- Monitor the waiting area and alert a relevant professional if a patient's symptoms worsen
- Alert emergency services or call for help from within the centre in an emergency
- Process incoming mail, direct it to the duty doctor and scan letters onto the computer system
- Update records on the clinical system
- General administration, data entry and equipment checks
- Liaise with multi-disciplinary teams and external agencies
- Keep a clean, safe and professional environment
- Manage own workload autonomously, referring to the line manager when necessary
- Follow Cumbria Health policies and procedures and the Data Protection Act
What’s required
Qualifications
- 5 GCSEs including English and maths
- Proficient in MS Office
- Evidence of continuing professional development
Experience
- Reception experience
- Experience of a customer‑facing role
Skills & knowledge
- Excellent oral and written communication and telephone manner
- Close attention to detail and accurate proofreading
- Excellent organisational skills and ability to prioritise own workload
- Working knowledge of office systems and accurate data input to deadlines
- Working under pressure in a busy environment and on own initiative
- Maintaining a high level of confidentiality
Other
- Demonstrating Cumbria Health values at all times
- Positive, flexible, can-do attitude with a friendly, helpful approach
- Tact, diplomacy and building rapport at all levels
- Good team player
- Willingness to undertake further training
Nice to have
- Knowledge of the EMIS system
- Relevant experience within the NHS or medical workforce
What’s offered
- Flexible opportunities in location, hours and working patterns
- Training and development
- Social events and a positive working environment
- Focus on staff wellbeing and work-life balance
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Contact Details:
The Methodist Church in Britain Recruitment Team
