This is a reception and administration post in the office team at Redwell Medical Centre, a GP practice with around 12,500 registered patients. The work centres on answering calls, dealing with enquiries, booking appointments and keeping patient records scanned and filed. It is 29 hours a week across weekday shifts, with one Saturday morning in four paid as overtime and rota cover for leave and sickness. GP surgery experience is preferred, but full training is offered.
What the job involves
- Answer, divert and take messages on telephone calls promptly and politely
- Deal with general enquiries and explain practice procedures to patients and visitors
- Make new and follow-up appointments, and prioritise patients needing urgent consultation without disrupting the day
- Scan documents and results onto patient records accurately
- File and re-file records and correspondence in alphabetical order so recent post is available when patients are seen
- Enter patient information on the computer, including change of address
- Record home visit requests in the visit book and refer to the Duty Doctor where needed
- File prescriptions and forms for collection by patients and pharmacies
- Take payment for private (non-GMS) services and issue receipts
- Give out results when necessary
- Liaise with patients, hospitals, social services and other outside agencies
- Cover holidays and sickness when required, on a rota basis
Qualifications
- Educated to GCSE level
Experience
- Previous GP surgery experience preferred; full training given to the right candidate
Skills & knowledge
- Strong IT skills
- Excellent communication skills
- Good organisational skills
- Using own judgement and working under pressure without direct supervision
- Accuracy across all tasks
- Patience
Other
- Reliability and flexibility
- Strict confidentiality on practice and patient matters
Nice to have
- GCSE in Maths and English
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health & Social Care
What’s offered
- Full training provided
- Overtime pay for Saturday morning shifts
- Overtime pay for covering annual leave and sickness
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Contact Details:
The Methodist Church in Britain Recruitment Team
