Ward clerk post on Ward 22 Short Stay, the acute medical floor, for the Shrewsbury and Telford Hospital NHS Trust. The role provides admin and clerical support, handling patient admissions and visitor queries, telephone calls, referrals, and transport and specimen requests for nursing staff. It is a fast-paced setting with demanding targets, and the clerk is often the first face patients and relatives see. Candidates need public-facing experience, sound IT skills and the ability to stay calm under pressure.
What the job involves
- Receive and welcome new patients onto the ward, checking records and ensuring notes are in order
- Welcome visitors onto the ward and refer their queries to the Sister, Charge Nurse or deputy
- Answer the telephone and respond to questions or requests as appropriate
- Ensure identity bracelets are available for nursing staff
- Compile sets of blank documentation for emergency patients
- Request allied healthcare professionals, such as phlebotomy, ECG, radiography or porters, as nursing staff ask
- Make outpatient referrals as nursing staff request
- Notify Pathology of urgent blood specimens when nursing staff ask
- Request and collect notes and x-rays from departments, or deliver them when asked
- Order patient transport as nursing staff request, completing the paperwork
- Filing
- Use the Care Flow system and book appointments
Qualifications
- NVQ Level 2 and 3 in Business Administration, or willingness to undertake
- GCSE Maths and English at grades 4-9 or equivalent
Experience
- Experience dealing with the general public
- Basic computer skills
Skills & knowledge
- Good telephone skills
- Confidence and a positive, helpful manner
- Evidence of effective verbal, face-to-face, non-verbal and written communication
- Good IT skills
- Ability to remain calm under pressure
- Welcoming and compassionate manner
Nice to have
- Qualification in word processing or IT skills
- Customer care experience
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Contact Details:
The Methodist Church in Britain Recruitment Team
