This role at PA Housing covers its Housing for Older People schemes, pairing resident-facing housing management with shaping how the offer develops. The core is trusted relationships with residents, tenancy and complaints work, safeguarding concerns and keeping evacuation plans current. It is a visible role across the schemes, with hybrid working of about two to three office days a week once settled. Candidates need a full UK driving licence, their own vehicle and a standard DBS check.
What the job involves
- Build trusted relationships with residents and maintain a visible, accessible presence across schemes
- Provide proactive housing management, including home visits, scheme surgeries and tenancy support
- Promote wellbeing, independence and tenancy sustainment, signposting and referring residents to external agencies
- Identify and upscale safeguarding concerns for vulnerable adults
- Handle customer enquiries, complaints and housing issues promptly and professionally
- Keep resident records accurate, including contact details and support needs
- Review the financial viability, condition and future needs of schemes with Asset Management colleagues
- Monitor responsive repairs to spot recurring issues affecting safety, quality or satisfaction
- Contribute to planned maintenance, investment priorities, communal improvements and options appraisals
- Complete and maintain iPEEPs, aligning evacuation arrangements and risk assessments with them and supporting scheme-wide drills
- Work with colleagues, contractors, suppliers and partners to improve services and performance
What’s required
Experience
- Delivering customer focused housing, care, supported or independent living services
- Managing and improving services with a focus on positive outcomes
- Working collaboratively with residents and using customer insight or data to shape services
- Strong partnership working with internal and external stakeholders
- Managing, motivating and supporting colleagues to achieve performance and improvement
Skills & knowledge
- Strong understanding of the issues affecting older people and the communities served
- Strategic approach to problem solving, change management and service development
- Excellent communication, influencing and relationship-building skills
- Analysing information, identifying root causes and turning findings into practical improvements
- Strong organisational skills, managing competing priorities and deadlines
- Good understanding of financial and risk management
Checks & eligibility
- Full UK driving licence
- Access to own vehicle for travel
- Standard DBS check
Other
- Good IT and Microsoft Office skills, including producing reports and presenting information
- Flexible and resilient approach in a changing environment
What’s offered
- High street discount schemes
- Health cash plans
- 26 days' annual leave, rising to 29 after three years, with the option to buy more
- Flexible bank holidays
- Car leasing scheme
- Hybrid working, with about two to three office days a week once settled
- Optional nine-day fortnight scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
