This Clerical Officer post sits in Intermediate Care Services at Walsall Healthcare NHS Trust, working across hospital and community teams. The job centres on administrative support: referrals, data collection, IT tasks, stock ordering and liaising with patients and families. It sits in an integrated team alongside occupational therapists, physiotherapists and social workers. Applicants need NVQ level 3 business administration or equivalent healthcare clerical experience, plus working knowledge of NHS systems such as Fusion and Careflow.
What the job involves
- Support Intermediate Care Services with clerical tasks, including managing referral processes
- Support clinicians and professionals with daily admin tasks
- Act as central point for routine non-clinical enquiries, messages and communications
- Respond to internal and external telephone queries from patients, carers, the public and the multidisciplinary team
- Give non-clinical advice to patients and relatives on admissions and appointments, as authorised by the clinical team
- Collect data and gather and present it professionally
- Carry out IT duties and order stock
- Liaise with GPs, social care and independent sector to provide a co-ordinated service
- Request items, information or services from other departments
- Refer clinical enquiries to relevant clinical teams in a timely manner
- Handle complaints tactfully and courteously under organisational policy
- Keep patient information confidential under the Data Protection Act
Qualifications
- NVQ level 3 Business Administration, or equivalent knowledge gained through experience
- Training and experience appropriate to the departmental role
Experience
- Experience working as a Clerical Officer in a healthcare role, or equivalent knowledge gained through experience
- Experience of NHS systems such as Fusion and Careflow
- Experience of Microsoft Office applications such as Word, Excel and PowerPoint
- Experience of ESR, Info Hub and other Trust systems
Skills & knowledge
- Designing and managing spreadsheets and databases in Excel and Teams
- Using Outlook to arrange appointments, allocate work and manage diaries
- Gathering and presenting data from Fusion, Careflow and Info Hub
- Creating and managing off-duty rotas
- Communicating with a range of people on difficult matters, with support
- Previous knowledge of community and healthcare services
Other
- Working well in a team
- Working on own initiative and prioritising own workload
- Supporting at all levels
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Contact Details:
The Methodist Church in Britain Recruitment Team
