A six-month fixed-term post in the Customer Services Team at whg, a Midlands housing association. The job covers customer enquiries by phone, email, social media and other digital channels, plus a face-to-face reception desk at the main office where customers are helped to use self-service. It is full-time at 37 hours a week with hybrid working, and is open to internal and external applicants. Assessment takes place on 13 November 2026, and the vacancy may close early if applications come in quickly.
What the job involves
- Handle customer enquiries across telephone, email, social media and other digital platforms
- Provide face-to-face service at the main office reception, helping customers use self-service platforms
- Resolve enquiries in a timely, professional way at first point of contact
- Work with other service areas to find solutions to complex customer enquiries
- Challenge inefficient processes, recommend improvements and attend cross-functional workshops
What’s required
Qualifications
- A good standard of education
Experience
- Experience in a customer-facing role, by telephone or face to face
Skills & knowledge
- Excellent verbal and written communication skills, explaining things clearly
- Strong problem-solving and analytical skills
- Calm, confident handling of pressure, conflict and sensitive issues, with an empathetic approach while managing customer expectations
What’s offered
- 27 days' annual leave pro rata plus Christmas shut down, with an annual leave purchase scheme
- Local Government Pension Scheme or a choice of another pension scheme
- Health cash plan covering prescriptions, eye care, dental and complementary therapies
- Car leasing scheme
- Shopping and leisure discounts
- Structured learning and development opportunities
- Hybrid working
- Automatic membership of Colleague Voice
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Contact Details:
The Methodist Church in Britain Recruitment Team
