This is a 999 dispatcher post in the Emergency (999) Operations Centres of Yorkshire Ambulance Service NHS Trust. The job is to co-ordinate and deploy ambulance resources through a computer-aided dispatch system, meeting response targets and liaising directly with crews on the road. It runs on a 12-hour core rota that includes nights, weekends, bank holidays and the Christmas period, and starts with a three-week in-house training course that must be passed before employment continues.
What the job involves
- Co-ordinate and deploy Accident and Emergency ambulance resources to meet service demand
- Mobilise ambulance resources using the Computer Aided Dispatch System in line with response targets
- Liaise directly with ambulance staff on the road to support the best response to patient needs
- Work as part of an Operations Centre team where priorities change quickly
Qualifications
- HNC, vocational qualification at level 4, foundation degree or HND, or equivalent knowledge and experience
Experience
- Minimum of 3 years' experience in a busy call centre or complex operational area
Skills & knowledge
- Excellent written and oral communication skills
- Manage an unpredictable workload, meeting priorities and deadlines through effective time management
- Work in a methodical way
Other
- Manage demanding situations and make sound decisions
What’s offered
- 27 days annual leave, rising to 33 with service
- Contributory pension
- Flexible working including part-time hours, job shares, flexible hours and agile working (role dependent)
- Attractive pay enhancements for unsociable hours
- NHS discounts on shops, restaurants and gyms
- Car lease and other salary sacrifice schemes
- Employee assistance and counselling service
- Opportunities for research participation, career progression and ongoing development
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Contact Details:
The Methodist Church in Britain Recruitment Team
