A Receptionist post in the Emergency Department at Royal Cornwall Hospital, working within the ED team to greet and support patients and visitors on arrival. The work centres on registering patients accurately on hospital systems and acting as the link between patients, relatives and nursing and medical staff. The role involves irregular hours with enhanced payments, and it calls for composure with vulnerable or challenging patients. Initial shortlisting favours applicants from local NHS bodies, and the vacancy may be withdrawn or delayed.
What the job involves
- Provide an efficient, welcoming and supportive reception service to patients and visitors arriving at the ED
- Register patients accurately using RCHT systems
- Act as intermediary between patients, relatives, nursing and medical staff
- Model good communication and keep open contact with ED service users
- Provide administrative support to keep the ED team running smoothly
- Organise and prioritise own workload to meet deadlines
Qualifications
- GCSE English and Maths grade 9 to 4 (A* to C) or equivalent
Experience
- Previous experience working in a customer focused environment
- Previous customer service skills and dealing with members of the public
Skills & knowledge
- Evidence of strict attention to detail or good problem-solving skills
- Sound judgement and decision-making skills
Checks & eligibility
- Identity checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
Other
- Care, compassion and calm under pressure
Nice to have
- Relevant administrative qualification, such as NVQ or equivalent admin certificate
- Other clinical or administrative courses or qualifications
- Previous experience within a healthcare environment or clinical setting
- Previous experience of using healthcare IT systems
- Previous use of PAS or similar acute hospital administration system
What’s offered
- Enhanced payments for working abnormal hours
- Possible flexible working, to be discussed at interview
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Contact Details:
The Methodist Church in Britain Recruitment Team
