Receptionist/Administrator post at Croft Hall Medical Practice, a GP surgery, acting as the first point of contact for patients and the clinical team. The work centres on managing the appointment system, handling calls and e-requests, signposting patients and passing enquiries to the right team member or external agency. The post is offered on a temporary basis with a view to permanent, and the practice would consider a job share. Experience of GP practice and EMIS is desirable rather than essential.
What the job involves
- Act as the central point of contact for patients, distributing messages, information and enquiries to the clinical team
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming calls and deal with callers' requests appropriately
- Signpost patients to the correct service
- Liaise with patients, team members and external agencies such as secondary care and community services
- Enter new and temporary registrations and patient information, including into healthcare records
- Scan patient documents and attach them to healthcare records
- Direct requests for information such as SARs, DVLA forms and insurance or solicitors' letters to the relevant team members
- Carry out system searches as requested
- Support clinical staff and the admin team with general tasks, including cover during absences
- Action emails and correspondence, photocopy documents, and keep the reception area and notice boards tidy and effective
What’s required
Qualifications
- Educated to GCSE level or equivalent
Skills & knowledge
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Nice to have
- Experience in a GP practice
- Experience with EMIS
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Contact Details:
The Methodist Church in Britain Recruitment Team
