Housing Management at Croydon Council is recruiting a permanent officer to manage a caseload of vulnerable council tenants with complex needs. The work centres on assessing needs and risks, building action plans and linking people to services so they can keep their homes and avoid homelessness. It is a two-day-a-week post of 14.4 hours, involving multi-agency working with health, social care, probation and voluntary groups, and home visits in challenging settings. Candidates need a degree or equivalent experience in housing or social services.
What the job involves
- Manage an allocated caseload of vulnerable tenants, responding to referrals and identifying support needs
- Carry out needs and risk assessments and draw up action plans
- Give support, guidance and links to services to help tenants keep their homes and avoid homelessness
- Spot and act on risks and safeguarding concerns involving vulnerable adults and children, following set procedures
- Build rapport with tenants, families and carers, understand their circumstances and advocate for their needs
- Develop referral pathways and work with statutory, voluntary and community agencies
- Work with housing and other professionals to manage complex cases and resolve tenancy issues
- Address factors that threaten tenancies, such as rent arrears, mental health needs, disability, substance misuse, antisocial behaviour or offending
- Contribute to panel meetings for sheltered and special sheltered accommodation, giving information on tenants' needs and suitability
- Keep accurate records, handle personal information confidentially and follow Council policies
Qualifications
- Degree-level qualification or equivalent work experience in housing or social services
Experience
- Working with vulnerable people in a social housing or social work setting
- Carrying out comprehensive needs and risk assessments
- Helping people access services and advocating for vulnerable service users
Skills & knowledge
- Knowledge of tenancy sustainment issues affecting vulnerable tenants
- Building rapport and communicating with empathy, including with people who may show challenging behaviour
- Managing own caseload, prioritising urgent cases and meeting deadlines
- Working collaboratively with internal and external professionals and agencies
- Giving accurate advice to colleagues, negotiating support and making sound decisions
- Flexible approach, including some evening work and independent travel around the borough
Other
- Willingness to visit tenants in challenging or unhygienic environments and manage own safety risks
What’s offered
- Local Government Pension Scheme
- Annual leave entitlement
- Confidential Employee Assistance Programme
- Family-friendly leave provisions
- Flexible and agile working options, subject to service demand
- Career development and investment in staff
- Inclusive working culture
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
