A 12-month, part-time reception post at Harplands Hospital, the site of North Staffordshire Combined Healthcare Trust, sits within the front of house team of a round-the-clock service. The work centres on answering calls and routing them to the right departments, alongside general reception duties and covering colleagues on leave. Working 16 hours a week, the role fits a 24-hour, seven-day setting, and the post holder needs prior operational switchboard and reception experience to be considered.
What the job involves
- Receive telephone calls in a professional, polite manner
- Redirect calls to the relevant departments
- Provide a comprehensive receptionist and telephonist service at Harplands Hospital
- Carry out front of house reception duties
- Ensure all duties are carried out accurately and efficiently
- Maintain confidentiality
- Follow Trust procedures
- Maintain records
- Cover for other staff during annual leave and other absences
Qualifications
- Good general education
Experience
- Operational switchboard and reception experience
- Experience operating a computerised switchboard
Skills & knowledge
- Excellent communication skills
- Flexible approach
- Ability to prioritise
- Ability to work under pressure
- Ability to follow Trust procedures
- Ability to maintain records
Other
- Calm disposition
- Well organised
- Use of own initiative
- Able to work alone and as part of a team
Nice to have
- Experience working in a busy office environment
What’s offered
- Competitive progressive salary
- Competitive staff benefits
- Individual personal development plan
- Excellent pension scheme
- Wellness opportunities
- Flexible working
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Contact Details:
The Methodist Church in Britain Recruitment Team
