This fixed-term Team Leader post, for 12 months, sits within the Radiology administrative service at St George's University Hospitals NHS Foundation Trust across its sites. The postholder leads and line manages administrative staff, overseeing referral and booking processes and handling patient queries and complaints. The role covers several imaging modalities and supports delivery against diagnostic access targets such as RTT and cancer. Essential requirements centre on supervising staff and handling complaints; prior radiology experience is desirable.
What the job involves
- Provide day-to-day leadership and line management to radiology administrative staff
- Supervise staff, manage performance and support their development
- Oversee referral and booking processes
- Support service delivery against key targets
- Manage patient queries and complaints
- Contribute to service improvement and operational efficiency
- Provide administrative support across multiple imaging modalities
- Work with clinical and operational teams to keep patient pathways efficient
- Maintain a high-quality, patient-focused service
Qualifications
- GCSE English and Maths or equivalent
- Evidence of supervisory or leadership training, or equivalent experience
Experience
- Supervising or line managing staff
- Working in an administrative or patient-facing service environment
- Managing workload priorities in a busy operational setting
- Dealing with staff attendance, performance or wellbeing matters
- Handling patient queries or complaints professionally
Skills & knowledge
- Understanding of people management principles
- Understanding of customer care and patient experience standards
- Understanding of workforce wellbeing and engagement principles
- Strong communication and interpersonal skills, including handling difficult conversations professionally
- Ability to lead and motivate a team
- Ability to prioritise workload and manage competing demands
Other
- Problem-solving and decision-making skills
- Ability to use Microsoft Office systems
- Commitment to ongoing professional development
Nice to have
- Level 3 team leader or management qualification, or equivalent
- NHS leadership development training
- Experience within Radiology or imaging services
- Experience within an NHS acute hospital setting
- Experience of referral and appointment booking pathways
- Experience supporting RTT, cancer or diagnostic access targets
- Knowledge of radiology systems (Soliton, PACS, EPR or similar) and NHS diagnostic performance targets
- Experience using scheduling or booking systems and analysing data for service improvement
What’s offered
- Support for flexible working arrangements, discussed during recruitment
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Contact Details:
The Methodist Church in Britain Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Radiology
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like The Methodist Church in Britain often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at The Methodist Church in Britain
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at The Methodist Church in Britain. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at The Methodist Church in Britain.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at The Methodist Church in Britain.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at The Methodist Church in Britain.
