Symphony Healthcare Services is recruiting a Patient Services Advisor to work at Creech Medical Centre, a general practice. The post is permanent, 18 hours a week, and mixes telephone and face-to-face patient contact with practice administration. It suits someone who wants both patient-facing and back-office work in a busy surgery, handling appointments, enquiries and repeat prescriptions. English and Maths GCSE or equivalent is essential, while prior NHS or practice experience is welcome but not required.
What the job involves
- Assisting patients over the telephone and face to face
- Managing appointments and patient enquiries
- Directing patients to the most appropriate service or healthcare professional
- Processing repeat prescription requests
- Providing general administrative support to the practice team
- Maintaining accurate patient records
- Keeping patient information confidential
- Escalating concerns about quality, patient safety, risk or safeguarding to managers or clinicians
- Carrying out administrative tasks in line with procedures, protocols and timescales
What’s required
Qualifications
- English and Maths GCSE or equivalent, grade A*-D or 9 to 3
Experience
- Experience of working within a team
- Recognising significant situations, including emergencies, and acting in line with policies and procedures
Skills & knowledge
- Computer literacy and good keyboard skills
- Working knowledge of Microsoft Office, including Outlook and Word
- Ability to learn and use practice clinical systems
- Listening carefully and communicating sensitively, verbally and in writing
- Excellent organisational and time-management skills
- Strong attention to detail and accurate transfer of information
Other
- Working well under pressure with frequent interruptions
- Using own initiative within clear boundaries, seeking advice when needed
- Enthusiasm and a strong sense of teamwork
Nice to have
- Knowledge of medical terminology
- Knowledge of the NHS and general practice
- Experience of working in a customer-focused environment
- Experience of working within an administration team
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Contact Details:
The Methodist Church in Britain Recruitment Team
