Symphony Healthcare Services is recruiting a permanent Health and Wellbeing Coach for the West Somerset Primary Care Network across four member GP practices. The role centres on one-to-one coaching appointments, reviews and some group sessions, with an active caseload managed through agreed referral pathways. Hours can run from 30 to 37.5 a week, and the work is delivered face to face, by phone or digitally, with people facing long-term conditions, isolation or low confidence. Candidates without a Health and Wellbeing Coach qualification must commit to PCI-accredited training.
What the job involves
- Deliver a regular programme of individual coaching appointments and reviews
- Facilitate group coaching sessions where appropriate
- Manage an active, appropriately sized caseload with clear goals and planned follow-up
- Support people with long-term conditions, social isolation, low confidence or wellbeing difficulties to make sustainable changes
- Take a person-centred, strengths-based approach to build independence and quality of life
- Choose face-to-face, telephone or digital appointments according to patient need, accessibility and service arrangements
- Receive and respond to referrals through agreed PCN pathways, prioritising by need, risk and service criteria
- Clarify suitability for health coaching
- Discharge or refer onward when coaching objectives are met or coaching is no longer appropriate
- Connect patients with community resources
- Work with GPs, Social Prescribing Link Workers, Care Coordinators, Clinical Pharmacists, the Complex Care Team and community partners
- Use appointment capacity effectively
Qualifications
- Willingness to complete a PCI-accredited Health and Wellbeing Coach training programme if not already qualified
Skills & knowledge
- Behaviour change skills
- Active and reflective listening, building trust and rapport quickly
- Understanding of dynamic risk assessment and safe practice in outdoor environments
- Works with minimal supervision, acts decisively and asks for help when needed
- Proficient in Microsoft Office and digital skills
Nice to have
- Coaching, counselling or other relevant qualifications
- Training in Green Social Prescribing or nature-based health and wellbeing
- Walking Group Leader, Lowland Leader or equivalent outdoor qualification
- Experience using coaching approaches, motivational interviewing or behaviour change techniques
- Experience in health, social care, community development or voluntary sector settings
- Experience facilitating one-to-one and group interventions
- Experience of working in rural communities
- Knowledge of safeguarding, lone working and risk management
What’s offered
- NHS or NEST pension
- Employee benefits and salary sacrifice schemes
- Flexible working from day of employment
- Agile approach to hybrid working where applicable
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Contact Details:
The Methodist Church in Britain Recruitment Team
